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Moses Auto Supply Co.
FAQ Accordion

Frequently Asked Questions

Find answers to common questions about auto parts fitment, VIN verification, used engines, transmissions, warranties, and shipping policies.

Master these 3 things:
  • The VIN: The full VIN (especially the last 8 digits) is king. It tells us the exact engine, trim, build date, and factory options critical for fitment and compatibility (e.g., different alternators for with/without tow package).
  • Your Old Part: Look for specific manufacturer stamps (e.g. Bosch, Denso, FoMoCo) or stickers. Often, matching the manufacturer part number is required to avoid electronic programming issues.
  • Interchange Numbers: We use industry-standard databases to check functional compatibility. A part from a newer model year may fit perfectly due to overlapping production ranges.

All engines and transmissions are run-tested or compression-tested, and thoroughly inspected. We check for oil quality, engine head integrity, leak points, and shifting smoothness before shipping. All products are drained of fluids, shrink-wrapped, and strapped safely on wooden pallets.

Yes, we carry specialized parts for a variety of manufacturers, such as Ford, Honda, Toyota, BMW, and Mercedes-Benz. Our inventory includes specialized parts like ABS modules, turbochargers, engine control units (ECU/ECM), and other electronic systems. Thanks to our wide network, we can source hard-to-find parts even if they aren't listed on standard catalogs.

Our standard replacement warranty applies to all parts purchased from us (typically 90 days). In addition, we offer extended warranty options for crucial components like used engines and transmissions (e.g., up to 1 year or 12,000 miles for standard cars). Airbags, cylinder heads, alternators, and steering racks usually have our standard 30- to 90-day parts-replacement warranty.

Absolutely! Our auto parts experts can help identify the correct part for your specific make and model, whether it's a Ford, Chevy, Dodge, GMC, Toyota, Honda, Nissan, Lexus, or other brand. We usually ask for the vehicle identification number (VIN) to check factory specifications and avoid ordering errors.

Common indications include: check engine light flashing accompanied by knocking noises, persistent white/blue smoke from the exhaust tailpipe, significant oil consumption, puddles under the engine bay, or complete loss of compression. When repairs exceed the value of the engine, replacement is the best solution.

Key indicators of transmission failure include: hard shifting, slipping out of gear, delayed engagement (car hesitates when shifting from P to D), sudden thuds when coming to a halt, or transmission fluid leaking (red/brown fluid on the ground).

We offer free shipping to commercial business addresses throughout the United States. For residential delivery or liftgate services, standard shipping fees will apply. The shipping details will be clearly listed in your quote.

Orders typically arrive within 3 to 7 business days. Freight items like engines and transmissions may require scheduling with LTL trucking lines, which can take an additional 2-3 business days depending on transit routes.

Smaller parts are packed securely in cardboard boxes and shipped via FedEx or UPS. Heavy parts (like engines, axles, and transmissions) come strapped to a wooden pallet, shrink-wrapped, and drained of all oils and fluids for safe transit via freight carriers.

We require the vehicle Year, Make, Model, VIN, and part side description (e.g., Driver Side vs Passenger Side, Front vs Rear). The VIN is the single most important detail to prevent shipping errors.

If the requested foreign or domestic part is not in our direct showroom inventory, we will locate it through our extensive network of partner salvage yards and ship it to you. We source quality used parts from yards nationwide.

We automatically email tracking details to the email address provided in your order. If you haven't received it, please check your spam/junk mail folder first before calling our lines. It is usually found there.

We specialize in quality used OEM parts. Used OEM parts are superior to cheap aftermarket replacements since they are original factory equipment designed by your vehicle's manufacturer, providing a perfect fit at a fraction of new OEM prices.